Your Privacy Matters to Us

Lawen Healing Rituals is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, purchase our products or services, subscribe to our communications, or otherwise interact with us.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

You are not required to provide personal information to us. However, some information is necessary for us to provide our products and services. For example, we need your delivery details to send an online order.

What Is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who can reasonably be identified from that information.

This may include your name, email address, phone number, delivery address and other information connected to you.

What Information Do We Collect?

Depending on how you interact with Lawen Healing Rituals, we may collect:

1.    Your name, email address, phone number, billing and delivery address.

2.    Information about products or services you purchase or enquire about.

3.    Payment and transaction information. Payments are generally processed securely through third party payment providers, and we do not necessarily have access to your complete payment card details.

4.    Information you voluntarily provide through forms, reviews, enquiries, consultations or communications with us.

5.    Your preferences and interactions with our emails, website, products and services.

6.    Technical information such as your IP address, browser, device information and website activity.

7.    Information collected through cookies and similar technologies.

8.    Feedback, reviews, enquiries, complaints, returns and refund information.

How Do We Collect Your Information?

We generally collect personal information directly from you when you place an order, create an account, subscribe to our mailing list, contact us, make an enquiry, book a service, provide a review or otherwise interact with Lawen Healing Rituals.

Some information may also be collected automatically through cookies, analytics tools and similar technologies when you visit our website.

Why Do We Collect Your Information?

We collect and use personal information to operate Lawen Healing Rituals and provide you with our products and services.

We may use your information to:

1.    Process, fulfil and deliver your orders.

2.    Manage our products, services and bookings.

3.    Communicate with you about purchases, bookings or enquiries.

4.    Provide customer support and manage returns, exchanges or refunds.

5.    Improve our products, services and website experience.

6.    Understand how people interact with our website and content.

7.    Send marketing communications, product information, offers or updates where you have consented or where otherwise permitted by law.

8.    Measure and improve our advertising and marketing.

9.    Maintain the security of our website and prevent fraudulent activity.

10.  Meet our legal and regulatory obligations.

You can unsubscribe from our marketing emails at any time using the unsubscribe link included in our communications.

Sharing Your Personal Information

We do not sell your personal information.

We may share necessary information with trusted service providers that help us operate our website, process payments, deliver your orders, communicate with you and understand how our website is used.

These providers only receive information relevant to the services they provide and may have their own privacy policies governing how they handle personal information.

Some of these providers may process or store information outside Australia.

Cookies and Analytics

Our website may use cookies and similar technologies to help it function properly, remember your preferences, understand how visitors use our website and improve your experience.

Cookies may also be used to measure the effectiveness of our marketing and provide advertising that may be more relevant to you.

We may use third party analytics and advertising services, such as Google Analytics and Meta technologies, which may collect information about how you interact with our website.

You can manage or disable cookies through your browser settings. Please be aware that disabling certain cookies may affect some features of the website.

Protecting Your Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Your information may be stored within our systems or those of trusted service providers that help us operate our business.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law.

Accessing or Correcting Your Information

You may contact us if you would like to access the personal information we hold about you or if you believe any of your information is incorrect or needs updating.

We will respond to reasonable requests within an appropriate timeframe and in accordance with applicable privacy requirements.

Questions or Complaints

If you have any questions, concerns or complaints about this Privacy Policy or how Lawen Healing Rituals handles your personal information, please contact us.

We take privacy concerns seriously and will aim to respond and resolve any issues within a reasonable timeframe.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

The most current version will be available on our website.

Contact Us

Lawen Healing Rituals
Canberra, ACT, Australia
Email: lawenhealingrituals@gmail.com

Last updated: 18 August 2026