Refund policy

We want you to feel confident when purchasing from Lawen Healing Rituals and will always do our best to make your experience with us a positive one.

Returns

For change-of-mind returns, we offer a 14-day return period from the date you receive your order.

To be eligible for a return, your item must be unused, unopened and in its original condition and packaging. For hygiene and safety reasons, skincare and personal care products that have been opened or used cannot be returned for change of mind.

Proof of purchase is required for all returns.

Please contact us before returning any products so we can provide you with the appropriate return instructions. Items returned without contacting us first may not be accepted.

Refunds

Once your return has been received and inspected, we will contact you to confirm whether your return has been approved.

Approved refunds will be issued to your original payment method within 5 business days. Your bank or payment provider may require additional time for the funds to appear in your account.

Original shipping costs are non-refundable for change-of-mind returns.

Damaged, Faulty or Incorrect Products

We take great care when making, preparing and packing every Lawen Healing Rituals order.

If your product arrives damaged or faulty, or you receive an incorrect item, please contact us as soon as possible with your order details and photographs where appropriate.

We will work with you to find an appropriate solution, which may include a replacement, refund or other remedy in accordance with Australian Consumer Law.

Nothing in this policy limits your rights under Australian Consumer Law.

Exchanges

For change-of-mind purchases, we do not offer direct exchanges. You may return an eligible product in accordance with this policy and place a new order.

If an item is faulty, damaged or incorrectly supplied, please contact us so we can arrange an appropriate solution.

Return Shipping

For change-of-mind returns, customers are responsible for the cost of returning the product to us.

We recommend using a trackable shipping service and keeping proof of postage, as we cannot take responsibility for change-of-mind returns that are lost in transit.

Where a product is faulty, damaged or incorrectly supplied, return shipping costs will be handled in accordance with your rights under Australian Consumer Law.

Ethics & Care

Behind Lawen Healing Rituals is a small business run by real people who genuinely care about the experience of our customers. We approach every concern, complaint and refund request with compassion and care, and we will always do our best to find a fair outcome for everyone involved.

In return, we simply ask that you communicate with us with kindness, honesty and respect. Open and thoughtful communication helps us understand your situation and find the best way to support you. 🌿

Contact Us

To request a return or if you have any questions, please contact:

Lawen Healing Rituals
Canberra, ACT, Australia
Email: lawenhealingrituals@gmail.com

Last updated: 18 August 2026